Mobile Brand Ambassador: Learn & Sell Tech

T-MOBILE USA, Inc.; Glendale (AZ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and employee stock grants

Stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to act as brand ambassadors who energize customers and build relationships in a fast-paced retail environment. You will learn, demonstrate latest technology, and guide shoppers from inquiry to solution.

The role emphasizes customer advocacy, teamwork, and ongoing skill development, with opportunities for growth into Mobile Expert and participation in a comprehensive rewards program.

Qualifications

• 6 months of customer service and/or sales experience (Retail environment preferred).
• Must be at least 18 years old and legally authorized to work in the United States.
• Willing to learn and grow in a fast-paced retail environment.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to act as brand ambassadors who energize customers and build relationships in a fast-paced retail environment. You will learn, demonstrate latest technology, and guide shoppers from inquiry to solution.

The role emphasizes customer advocacy, teamwork, and ongoing skill development, with opportunities for growth into Mobile Expert and participation in a comprehensive rewards program.