Mobile Solutions Advisor

T-Mobile US Inc.; Ellensburg (WA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to act as brand ambassadors, building energy for customers and delivering an elite shopping experience in-store or online. You will learn and grow as part of a team, gaining hands-on demonstrations of our latest technology while helping customers find the right solutions.

The role emphasizes learning, teamwork, and excellent customer service, with a pathway to Mobile Expert as you develop skills and proficiency in the fast-paced retail environment.

Qualifications

• High School Diploma or GED is required.
• Customer service or sales experience in retail preferred.
• Must be at least 18 years old and legally eligible to work in the United States.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Builds proficiency related to serving and selling to customers, while providing an elite customer experience and building loyalty.
• Demonstrate products and educate customers on latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer service

Sales experience

Team collaboration

Customer needs awareness

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to act as brand ambassadors, building energy for customers and delivering an elite shopping experience in-store or online. You will learn and grow as part of a team, gaining hands-on demonstrations of our latest technology while helping customers find the right solutions.

The role emphasizes learning, teamwork, and excellent customer service, with a pathway to Mobile Expert as you develop skills and proficiency in the fast-paced retail environment.