Mobile Experience Advocate — Start Your Tech Career

T-Mobile; Marinette (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Annual stock grant eligibility

Job summary

T-Mobile in the United States is hiring Mobile Associates to engage customers, demonstrate the latest technology, and build lasting relationships. This entry-level role focuses on learning the in-store experience, understanding products, and delivering a top-notch customer journey.

Mobile Associates are brand ambassadors who grow skills through hands-on practice, side-by-side selling, and ongoing training. Eligible for comprehensive benefits and a pathway to Mobile Expert as you progress.

Qualifications

• 6 months of customer service and/or sales experience; retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including accessories and IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and uses digital tools in interactions and onboarding to demonstrate coverage and plans.
• Completes training on in-store experience, new skills, processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels to identify and handoff small business leads.

Skills

Customer service

Sales experience

Communication

Teamwork

18+ years old

US work eligibility

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States is hiring Mobile Associates to engage customers, demonstrate the latest technology, and build lasting relationships. This entry-level role focuses on learning the in-store experience, understanding products, and delivering a top-notch customer journey.

Mobile Associates are brand ambassadors who grow skills through hands-on practice, side-by-side selling, and ongoing training. Eligible for comprehensive benefits and a pathway to Mobile Expert as you progress.