Mobile Device Experience Specialist

Comcast (CC) of Willow Grove; Daly City (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Comcast in Daly City is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile, operational and transactional activities. You will serve as a go-to technical and operational resource, helping maintain a clean and efficient store and providing exceptional customer support for mobile.

You will activate devices, educate customers, troubleshoot issues, and assist with activations, device setup and escalations

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Equal opportunity employer – Comcast is an equal opportunity workplace.

Responsibilities

• Activate and educate customers on mobile devices and services.
• Troubleshoot and resolve device or service issues.
• Assist with activations, device setup, and customer education.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in Daly City is seeking a Mobile Retail Service Associate (Mobile RSA) to support the store team in delivering a best-in-class customer experience across mobile, operational and transactional activities. You will serve as a go-to technical and operational resource, helping maintain a clean and efficient store and providing exceptional customer support for mobile.

You will activate devices, educate customers, troubleshoot issues, and assist with activations, device setup and escalations