Mobile Activation & Support Specialist

Comcast; Daly City (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate to help deliver a best-in-class customer experience across mobile products and services in our Daly City store. You will activation devices, educate customers, and assist with escalations while supporting store operations and demonstrations of features.

You will troubleshoot issues, help customers secure accounts, and enable smooth device transfers, BYOD setups, and accessories upsell. Join a team focused on digital options and customer delight.

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service or retail experience preferred.
• Able to learn and explain device features and services.

Responsibilities

• Activate devices and educate customers on features and accessories.
• Troubleshoot device or service issues and assist with account security.
• Process returns and exchanges in line with policy.
• Support in-store operations and deliver a best-in-class customer experience.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Mobile Retail Service Associate to help deliver a best-in-class customer experience across mobile products and services in our Daly City store. You will activation devices, educate customers, and assist with escalations while supporting store operations and demonstrations of features.

You will troubleshoot issues, help customers secure accounts, and enable smooth device transfers, BYOD setups, and accessories upsell. Join a team focused on digital options and customer delight.