Mobile Concierge — In-Store Tech & Customer Service

Comcast Technology Solutions; Fort Collins (CO); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support store teams with mobile activations, education, and customer support. You will troubleshoot devices and assist with account security, transfers, and SIM/eSIM setup, while promoting accessories to drive revenue.

Maintain clean, organized displays and help ensure a positive customer experience. Base pay starts around $18.56/hour with potential bonuses depending on plan and performance.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of relevant work experience.
• Strong customer service and communication skills.

Responsibilities

• Mobile activations and customer education to help customers set up devices.
• Troubleshoot issues, assist with account security, and device replacements.
• Assist with transfers, password resets, and SIM/eSIM setup.
• Support on-demand deliveries and upsell accessories when possible.
• Maintain store cleanliness, merchandising, and safety.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is hiring a Retail Service Associate to support store teams with mobile activations, education, and customer support. You will troubleshoot devices and assist with account security, transfers, and SIM/eSIM setup, while promoting accessories to drive revenue.

Maintain clean, organized displays and help ensure a positive customer experience. Base pay starts around $18.56/hour with potential bonuses depending on plan and performance.