Mobile Branch Teller: Digital Customer Experience

M&T Bank; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Springfield, MA is seeking a Float Teller to support branch operations across multiple locations. You will assist with digital engagement, lobby management, and processing a variety of transactions while ensuring accurate and timely service.

You will travel between branches as needed, maintain strong customer relationships, and adhere to bank policies, AML/KYC requirements, and risk controls. Prior experience in cash handling and responsive customer service is preferred.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience, including data entry or cash handling.
• Ability to travel between branches as needed.
• Proven verbal and interpersonal communication skills.
• Strong customer service and time-management abilities.
• Proficient with internet-based technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Tech savvy

Education

High school diploma or GED

Job description

M&T Bank in Springfield, MA is seeking a Float Teller to support branch operations across multiple locations. You will assist with digital engagement, lobby management, and processing a variety of transactions while ensuring accurate and timely service.

You will travel between branches as needed, maintain strong customer relationships, and adhere to bank policies, AML/KYC requirements, and risk controls. Prior experience in cash handling and responsive customer service is preferred.