Mobile Branch Teller & Customer Experience Pro

M&T Bank; Hartford (VT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Hartford, VT seeks a Float Teller to enhance branch customer experience through accurate transactions, lobby management, and digital engagement across multiple nearby branches. You will educate customers on self-service options, balance cash drawers, log compliance activities, and smoothly transition sales opportunities to the appropriate banking partner.

This role requires occasional travel within the area, strong verbal and interpersonal skills, and a high school diploma with at

Qualifications

• Six months of customer service experience or data entry experience
• Ability to travel between branches in the area
• Proven verbal communication and interpersonal skills

Responsibilities

• Adhere to customer service standards and provide a differentiated experience
• Balance and process customer transactions accurately and efficiently
• Engage customers and demonstrate digital self-service options
• Log and resolve customer complaints and escalate where needed
• Transition sales opportunities to the appropriate banking partner
• Perform branch operational tasks (cash ordering, vault, ATMs, wires) and maintain records
• Complete AML/BSA/KYC related activities and ensure regulatory compliance

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Education

High school diploma or GED

Job description

M&T Bank in Hartford, VT seeks a Float Teller to enhance branch customer experience through accurate transactions, lobby management, and digital engagement across multiple nearby branches. You will educate customers on self-service options, balance cash drawers, log compliance activities, and smoothly transition sales opportunities to the appropriate banking partner.

This role requires occasional travel within the area, strong verbal and interpersonal skills, and a high school diploma with at