Float Teller: Elevate Branch Customer Experience

M&T Bank Corporation; Hartford (VT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Competitive Benefits

Job summary

M&T Bank Corporation in Hartford, Vermont seeks a Float Teller to support branch customer experience through digital engagement, lobby management and accurate transaction processing.

You will travel to branches within a designated area, balance cash, handle routine inquiries, and promote banking services while maintaining compliance and risk controls. This role emphasizes empathy, adaptability and teamwork in a fast-paced retail setting.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Escalate and log customer issues to resolution; transition sales opportunities to banking partners.
• Perform branch operational activities (cash ordering, vault, ATM, wires).
• Complete customer/account maintenance and AML/KYC activities.
• Adhere to compliance and risk controls and support the M&T brand.

Skills

Cash handling

Customer service

Data entry

Communication

Teamwork

Education

High school diploma or GED

Job description

M&T Bank Corporation in Hartford, Vermont seeks a Float Teller to support branch customer experience through digital engagement, lobby management and accurate transaction processing.

You will travel to branches within a designated area, balance cash, handle routine inquiries, and promote banking services while maintaining compliance and risk controls. This role emphasizes empathy, adaptability and teamwork in a fast-paced retail setting.