Branch Float Teller: Digital Demos & Customer Care

M&T Bank Corporation; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Float Teller in Springfield, MA. This onsite, full-time role focuses on delivering excellent customer service, handling transactions, and supporting branch operations across multiple locations as needed.

You will educate customers through digital demos, balance transactions, and manage lobby flow while ensuring compliance with AML/KYC requirements and bank policies.

Qualifications

• High school diploma or GED with 6 months of customer service experience.
• Data entry and cash handling experience.
• Able to travel between branches as needed.
• Proven verbal and interpersonal communication skills.
• Well-organized with time management and prioritization.
• Proficient with internet-based technology.

Responsibilities

• Provide exceptional service to branch customers and address needs.
• Balance and process transactions accurately per policy.
• Assist with lobby management and digital demonstrations.
• Support cash orders, vault, ATM and wire transfer activities.
• Complete AML/KYC related duties and maintain logs.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Float Teller in Springfield, MA. This onsite, full-time role focuses on delivering excellent customer service, handling transactions, and supporting branch operations across multiple locations as needed.

You will educate customers through digital demos, balance transactions, and manage lobby flow while ensuring compliance with AML/KYC requirements and bank policies.