Floating Teller: Branch Support & Customer Experience

M&T Bank Corporation; Springfield (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Springfield, Massachusetts is seeking a Float Teller to support branch staff with a focus on customer service, digital engagement, and accurate transaction processing. You will travel between branches within the designated area to assist where needed.

This role emphasizes empathy, responsiveness, and the ability to handle cash and routine account services while complying with bank policies and AML/KYC guidelines.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Ability to easily travel between branches on an as needed basis.
• Proven verbal communication skills and strong interpersonal skills.

Responsibilities

• Provide exceptional customer service and assist customers with transactional needs.
• Accurately balance and process transactions according to Bank Policy.
• Support branch operations including cash ordering, vault, ATM and wire transfers.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Internet proficiency

Education

High school diploma or GED

Tools

Cash handling equipment

Basic computer skills

Job description

M&T Bank Corporation in Springfield, Massachusetts is seeking a Float Teller to support branch staff with a focus on customer service, digital engagement, and accurate transaction processing. You will travel between branches within the designated area to assist where needed.

This role emphasizes empathy, responsiveness, and the ability to handle cash and routine account services while complying with bank policies and AML/KYC guidelines.