Mobile Associate & Retail Sales — Tech Solutions & Service

T-MOBILE USA, Inc.; Saint Petersburg (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Stock purchase

401(k)

Paid time off

Medical insurance

Dental

Vision

Life insurance

Transit benefits

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, explaining features and recommending service plans.

You will build product knowledge, use digital tools to demonstrate coverage, and guide customers through their shopping journey with excellent service.

This role includes on-the-job training, competitive pay, benefits, and opportunities to grow within a dynamic team at T-Mobile.

Qualifications

• High school diploma or GED is required.
• 6 months of customer service or sales experience preferred.
• Ability to learn digital tools to assist customers.
• Strong communication and problem-solving skills.

Responsibilities

• Provide personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, explaining features and recommending service plans.

You will build product knowledge, use digital tools to demonstrate coverage, and guide customers through their shopping journey with excellent service.

This role includes on-the-job training, competitive pay, benefits, and opportunities to grow within a dynamic team at T-Mobile.