Mobile Associate – In-Store Tech & Customer Champion

T-Mobile; El Paso (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Holiday pay

Discounts

Job summary

T-Mobile is seeking Mobile Associates, Store-in-Store to join our Retail Team. You will engage customers in a fast-paced environment, educate on T-Mobile solutions, and use solution-based selling to drive sales and customer satisfaction.

You will receive comprehensive training, work with digital tools, and help customers self-serve through the T-Mobile app while supporting store operations and teamwork. This role emphasizes service excellence and growth potential.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience; retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment using digital tools and effectively communicates the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate products and services, guiding customers to self-serve and use the T-Mobile app.
• Complete training on in-store processes, participate in onboarding, and support store operations including opening/closing and asset security.
• Build relationships with leadership and nearby teams to support the customer experience from account setup to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Sales

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates, Store-in-Store to join our Retail Team. You will engage customers in a fast-paced environment, educate on T-Mobile solutions, and use solution-based selling to drive sales and customer satisfaction.

You will receive comprehensive training, work with digital tools, and help customers self-serve through the T-Mobile app while supporting store operations and teamwork. This role emphasizes service excellence and growth potential.