Mobile Associate: In-Store Tech & Customer Champion

tmobile; Kenosha (WI); On-site; USD 42,000 - 58,000; Part time

Job summary

T-Mobile is hiring a Mobile Associate to energize our in-store experience and help customers navigate wireless options. You will engage with shoppers, demonstrate devices and services, and guide them through the onboarding process with a customer-first approach.

In this role, you’ll build rapport, meet sales targets, and participate in training to stay up-to-date on products and promotions. The position is on-site in a retail setting and emphasizes teamwork and guest satisfaction.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience recommended.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, using digital tools to educate on T-Mobile solutions.
• Demonstrates and sells wireless products and services, identifying customer needs and showcasing value.
• Complete in-store training, stay customer-ready, and collaborate with nearby locations to onboard customers.

Skills

Customer service

Sales

Communication

Relationship building

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to energize our in-store experience and help customers navigate wireless options. You will engage with shoppers, demonstrate devices and services, and guide them through the onboarding process with a customer-first approach.

In this role, you’ll build rapport, meet sales targets, and participate in training to stay up-to-date on products and promotions. The position is on-site in a retail setting and emphasizes teamwork and guest satisfaction.