Mobile Associate | Store-in-Store Customer Champion

T-Mobile; San Angelo (TX); On-site; USD 50,971,000 - 59,237,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Stock grants for employees

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to engage customers in a high-traffic retail environment, educating them on wireless solutions and driving sales with a customer-first approach.

You will learn in-store processes, handle onboarding, and collaborate with store leadership while eligible for stock grants, a 401(k), an employee stock purchase plan, paid time off, and other benefits.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Ability to engage customers and upsell solutions.

Responsibilities

• Engage customers in a high-traffic retail environment and showcase T-Mobile solutions.
• Use digital tools to educate customers and demonstrate product value.
• On-board customers, build rapport, and drive sales while delivering exceptional service.
• Coordinate with store leadership to support customer experience and operations.
• Follow up with customers, capture referrals, and manage Be Back processes.

Skills

Customer Service

Sales

Retail

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks Mobile Associates to engage customers in a high-traffic retail environment, educating them on wireless solutions and driving sales with a customer-first approach.

You will learn in-store processes, handle onboarding, and collaborate with store leadership while eligible for stock grants, a 401(k), an employee stock purchase plan, paid time off, and other benefits.