Mobile Activation & Support Specialist

Comcast; Town of Florida (NY); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will act as a go-to resource for activation, education, troubleshooting, and escalations, while helping with store operations to keep customers informed and confident about Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Customer-focused with the ability to provide exceptional customer support.

Responsibilities

• Provide white-glove activation and education for devices.
• Troubleshoot and resolve device or service issues.
• Assist with on-demand deliveries, upsell accessories, and ensure smooth handoffs.
• Maintain store cleanliness, visual standards, and accessible product displays.

Skills

Customer-focused

Workplace organization

Technical knowledge

Teamwork

Self motivation

Critical thinking

Problem solving

Resilience

Communication

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will act as a go-to resource for activation, education, troubleshooting, and escalations, while helping with store operations to keep customers informed and confident about Comcast products and services.