Mobile Activation & Support Specialist

Comcast Resume; Vero Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking an in-store Mobile Specialist in Florida to deliver a white-glove customer experience, activating devices, guiding setup, and educating on accessories. You will handle escalations, assist with account security, and ensure smooth in-store operations.

The role focuses on mobile activation, customer education, and upselling accessories while maintaining clean, well-organized spaces and compliant processes. A strong customer-first mindset is essential.

Qualifications

• High school diploma or GED required.

Responsibilities

• Provide a white-glove experience activating new devices.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking an in-store Mobile Specialist in Florida to deliver a white-glove customer experience, activating devices, guiding setup, and educating on accessories. You will handle escalations, assist with account security, and ensure smooth in-store operations.

The role focuses on mobile activation, customer education, and upselling accessories while maintaining clean, well-organized spaces and compliant processes. A strong customer-first mindset is essential.