Mobile Activation & Support Specialist

Comcast Resume; Estero (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Florida to support the store team with a best-in-class customer experience for mobile, education, and troubleshooting. The RSA will handle activations, guidance on setup, and operational priorities to ensure customers leave confident about Comcast products and services.

Responsibilities include device activation, customer education, escalations handling, and assisting with returns, warranty processes, and ensuring a clean and accessible store

Qualifications

• High School Diploma / GED (Required).
• 0-2 Years of relevant work experience.
• Comcast is an equal opportunity workplace.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill deliveries and pickups with upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate in Florida to support the store team with a best-in-class customer experience for mobile, education, and troubleshooting. The RSA will handle activations, guidance on setup, and operational priorities to ensure customers leave confident about Comcast products and services.

Responsibilities include device activation, customer education, escalations handling, and assisting with returns, warranty processes, and ensuring a clean and accessible store