Mobile Activation & Customer Experience Specialist

Comcast Resume; Oak Brook (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast Retail is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, and assist with troubleshooting to ensure confidence in Comcast products.

You’ll handle activations, education, and escalations while maintaining store standards, assisting with on-floor operations, and supporting upsell opportunities in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• Ability to learn and explain mobile products and services.
• Comfort with troubleshooting devices and technology.

Responsibilities

• Activate devices and BYOD education for customers.
• Assist with mobile setup, activations, and connectivity options.
• Troubleshoot device and service issues and assist with account security.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail is seeking a Retail Service Associate to deliver a best-in-class customer experience across mobile and transactional activities. You will activate devices, educate customers, and assist with troubleshooting to ensure confidence in Comcast products.

You’ll handle activations, education, and escalations while maintaining store standards, assisting with on-floor operations, and supporting upsell opportunities in a fast-paced retail environment.