Mobile Activation & Support Specialist

Comcast Corp.; Portland, Northern (OR, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Comcast in Portland, OR is seeking a Retail Service Associate to support the store team with mobile activation, education, troubleshooting, and customer support. You will help customers set up devices, transfer data, and ensure a smooth, high‑quality experience.

The role emphasizes a customer‑focused approach, strong communication, and teamwork. Candidates should have a High School Diploma or GED and 0–2 years of experience; base pay begins around $18.56/hour with potential bonuses.

Qualifications

• High School Diploma / GED is required.
• 0–2 years of relevant work experience.

Responsibilities

• Activate and educate customers on mobile devices and services.
• Troubleshoot device or service issues and assist with account security.
• Assist with on-demand deliveries, exchanges, and warranty processes.
• Maintain clean, accessible devices, counters and walkways in the store.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast in Portland, OR is seeking a Retail Service Associate to support the store team with mobile activation, education, troubleshooting, and customer support. You will help customers set up devices, transfer data, and ensure a smooth, high‑quality experience.

The role emphasizes a customer‑focused approach, strong communication, and teamwork. Candidates should have a High School Diploma or GED and 0–2 years of experience; base pay begins around $18.56/hour with potential bonuses.