Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Portland (OR); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Bonus eligibility

Job summary

Comcast is seeking a Retail Service Associate to support store teams, focus on mobile activations, education, and customer support. The role involves troubleshooting, ensuring a clean store environment, and assisting with activations and escalations to deliver a best-in-class customer experience.

The position requires a High School Diploma or GED, strong communication skills, and a customer-focused mindset. Base pay is provided with potential bonuses and benefits as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer-service skills.
• Ability to learn product features and convey clearly to customers.

Responsibilities

• Activate and educate customers on mobile devices and accessories.
• Troubleshoot and resolve device/service issues and assist with account security.
• Assist with on‑demand deliveries, pickups, and upsell opportunities for accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams, focus on mobile activations, education, and customer support. The role involves troubleshooting, ensuring a clean store environment, and assisting with activations and escalations to deliver a best-in-class customer experience.

The position requires a High School Diploma or GED, strong communication skills, and a customer-focused mindset. Base pay is provided with potential bonuses and benefits as part of Total Rewards.