Mobile Activation & Support Specialist

Comcast (CC) of Willow Grove; Fort Collins (CO); On-site; USD 22,000 - 29,000; Full time

Job summary

Comcast in Fort Collins seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile activation, troubleshooting, and operations. You will help educate customers, activate devices, and support store workflows while upselling accessories where appropriate.

A High School diploma is required, and 0–2 years of related experience is preferred. This role emphasizes teamwork, reliability, and strong communication as you help customers understand products and services,

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience in retail or technology is desirable.
• Strong communication and problem-solving skills with a customer‑first mindset.

Responsibilities

• Assist with mobile activations and customer education to deliver a best-in-class experience.
• Troubleshoot device/service issues and assist with account security and customer inquiries.
• Support store operations, maintain clean and organized displays, and help with upsell opportunities.

Skills

Communication

Critical Thinking Problem Solving

Customer‑Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Relevant Work Experience (0-2 Years)

Job description

Comcast in Fort Collins seeks a Retail Service Associate to deliver a best-in-class customer experience across mobile activation, troubleshooting, and operations. You will help educate customers, activate devices, and support store workflows while upselling accessories where appropriate.

A High School diploma is required, and 0–2 years of related experience is preferred. This role emphasizes teamwork, reliability, and strong communication as you help customers understand products and services,