Mobile Activation & Support Specialist

Comcast; Arvada (CO); On-site; USD 55,331,000 - 63,370,000; Full time

Job summary

Comcast in Arvada, CO is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot, and assist with operations to maintain a clean, efficient store environment.

The role emphasizes strong enthusiasm for technology, upsell opportunities for accessories, and escalation handling.

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant experience in customer service or retail preferred.
• Strong customer-service mindset and communication skills.

Responsibilities

• Provide a white‑glove customer experience activating devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add‑ons to drive incremental revenue.
• Demonstrate enthusiasm for technology and act as a go‑to resource.
• Demonstrate basic features of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers with account security, lost/stolen devices, and access recovery.
• Activate and configure SIM or eSIM for device connectivity.
• Process returns or exchanges per policies and assist with warranty claims.

Skills

Customer-focused

Workplace organization

Teamwork

Technical knowledge

Self motivation

Communication

Resilience

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast in Arvada, CO is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will activate devices, educate customers, troubleshoot, and assist with operations to maintain a clean, efficient store environment.

The role emphasizes strong enthusiasm for technology, upsell opportunities for accessories, and escalation handling.