Mobile Activation & Customer Experience Specialist

Comcast; Fort Collins (CO); On-site; USD 53,182,000 - 61,992,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Fort Collins to support the store team in delivering a best-in-class customer experience across mobile, operational and transactional activities.

You will be the go-to technical and operational resource, handling activations, education, troubleshooting and escalations while maintaining a clean, well-organized store environment that invites customers to explore Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Strong customer service and technology aptitude preferred.

Responsibilities

• Assist customers with mobile activations and education.
• Troubleshoot device and account issues and escalations.
• Perform in-depth diagnostics and ensure a clean store environment.
• Support mobile on-demand deliveries and upsell accessories.
• Process returns and exchanges per policy.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Fort Collins to support the store team in delivering a best-in-class customer experience across mobile, operational and transactional activities.

You will be the go-to technical and operational resource, handling activations, education, troubleshooting and escalations while maintaining a clean, well-organized store environment that invites customers to explore Comcast products and services.