Mobile Activation & Customer Experience Specialist

Comcast Resume; Chico (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams and deliver a best-in-class customer experience across mobile products and services. You will be a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while helping maintain a clean, efficient store environment.

The role emphasizes device activation, BYOD setup, SIM/eSIM configuration, and customer education to drive confidence and incremental

Qualifications

• 0–2 years of relevant work experience.
• High school diploma / GED required.
• Base pay and bonus described in compensation section.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in‑depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add‑ons.

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams and deliver a best-in-class customer experience across mobile products and services. You will be a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while helping maintain a clean, efficient store environment.

The role emphasizes device activation, BYOD setup, SIM/eSIM configuration, and customer education to drive confidence and incremental