Mobile Activation & Customer Care Specialist

Comcast Resume; Naperville (IL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will be a go-to technical resource, helping with activations, education, troubleshooting, and customer support for Comcast products and services.

The RSA role emphasizes device activation, customer education, issue resolution, and upselling accessories to enhance the customer experience.

Competenze

• Customer-facing role requiring strong communication and problem-solving.
• Ability to troubleshoot, educate customers, and escalate when needed.
• Familiarity with mobile devices, accounts, and basic tech concepts.

Mansioni

• Provide white-glove mobile activations and customer education.
• Troubleshoot device/service issues and assist with account security.
• Assist with device transfers, password resets, SIM/eSIM activation, and returns.

Conoscenze

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formazione

High School Diploma / GED

Descrizione del lavoro

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will be a go-to technical resource, helping with activations, education, troubleshooting, and customer support for Comcast products and services.

The RSA role emphasizes device activation, customer education, issue resolution, and upselling accessories to enhance the customer experience.