Mobile Activation & Support Specialist

Comcast; Oak Brook (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Comcast in Oak Brook, IL is seeking a Mobile Activations & Support professional to provide white-glove activation of devices, BYOD onboarding, and customer education on features and accessories. You will troubleshoot escalated issues, assist with account security, password resets, and SIM/eSIM activation, while supporting returns and warranty processes.

The role emphasizes owning the customer experience, following Comcast operating principles, and promoting digital tools and self-service options

Qualifications

• High school diploma or GED required.
• Strong customer-service orientation and communication skills are essential.
• Ability to troubleshoot basic device and account issues in a retail environment.

Responsibilities

• Provide white-glove activation of new devices and BYOD onboarding.
• Educate customers on features, accessories, and upsell opportunities.
• Troubleshoot and resolve escalated device or service issues for customers.
• Assist with password resets, account security, and SIM/eSIM activation.
• Support store operations including returns, warranty handling, and merchandise readiness.
• Uphold Comcast operating principles and promote digital options to customers.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking

Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Oak Brook, IL is seeking a Mobile Activations & Support professional to provide white-glove activation of devices, BYOD onboarding, and customer education on features and accessories. You will troubleshoot escalated issues, assist with account security, password resets, and SIM/eSIM activation, while supporting returns and warranty processes.

The role emphasizes owning the customer experience, following Comcast operating principles, and promoting digital tools and self-service options