Mobile Activation & Customer Tech Expert

Comcast; Batavia (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our store team in Batavia, IL. You will activate devices, educate customers on mobile options, and assist with everyday store operations, ensuring a clean, welcoming environment and a high-quality customer experience.

Responsibilities include guiding customers through setup, troubleshooting issues, handling activations, and supporting upsell opportunities while maintaining Verizon? (Note: typical Comcast store standards apply).

Qualifications

• Customer-facing role requiring strong communication and empathy.
• Ability to troubleshoot basic device/app related issues and educate customers.

Responsibilities

• Activate and educate customers on devices and services.
• Assist with mobile activations, set up, and troubleshooting.
• Support basic account security and password resets.
• Maintain store cleanliness and assist with merchandising and operations.
• Process quick exchanges or returns in line with policy.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join our store team in Batavia, IL. You will activate devices, educate customers on mobile options, and assist with everyday store operations, ensuring a clean, welcoming environment and a high-quality customer experience.

Responsibilities include guiding customers through setup, troubleshooting issues, handling activations, and supporting upsell opportunities while maintaining Verizon? (Note: typical Comcast store standards apply).