Mobile Activation & Customer Experience Specialist

Comcast Resume; Savannah (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team, delivering a best-in-class customer experience across mobile, activation, and transactional activities.

You will serve as a go-to technical resource, handle activations, education, troubleshooting, and escalations, and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Provide white-glove activation of new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers on accessories and add-ons to drive incremental revenue.
• Demonstrate device features to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Transfer contacts/emails/media and perform password resets.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics and resolve issues.
• Process returns or exchanges per policy.
• Assist with warranty claims and replacement processes.
• Ensure store areas are clean, functioning, and accessible.
• Fulfill on-demand deliveries and upsell accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate to support the store team, delivering a best-in-class customer experience across mobile, activation, and transactional activities.

You will serve as a go-to technical resource, handle activations, education, troubleshooting, and escalations, and assist with operational priorities to ensure customers leave confident and excited about Comcast products and services.