Mobile Devices Concierge: Activation, Support & Upsell

Comcast; Chicago (IL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to join our store team in Chicago at 3128 North Ashland Ave. RSAs deliver a best-in-class customer experience across mobile, operations, and transactions, serving as a technical and operational resource for activations, education, troubleshooting, and escalations.

You will help keep the store clean and accessible, assist with on-demand deliveries and upsell accessories, and support returns, warranty claims, and general store readiness.

Qualifications

• Strong customer service and communication skills.
• Ability to explain technical information clearly.
• Willingness to learn and adapt in a retail environment.

Responsibilities

• Assist with mobile activations and education for customers.
• Troubleshoot and escalate device or service issues.
• Support store operations and merchandising.
• Process returns and handle warranty-related questions.
• Deliver quick, friendly service to ensure customer confidence.

Skills

Customer focus

Communication

Problem solving

Teamwork

Adaptability

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join our store team in Chicago at 3128 North Ashland Ave. RSAs deliver a best-in-class customer experience across mobile, operations, and transactions, serving as a technical and operational resource for activations, education, troubleshooting, and escalations.

You will help keep the store clean and accessible, assist with on-demand deliveries and upsell accessories, and support returns, warranty claims, and general store readiness.