Mobile Activation & Customer Experience Specialist

Comcast Corporation; Orland Park (IL); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Orland Park, IL to join our store team and deliver a best-in-class customer experience across mobile, operational, and transactional tasks. You will activate devices, educate customers, and support day-to-day store operations in a fast-paced environment.

You will troubleshoot issues, assist with activations and returns, and help drive incremental revenue through accessories and services, while upholding Comcast values and operating principles.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate mobile devices and educate customers on setup and options.
• Troubleshoot and resolve device or service issues for customers.
• Assist with on-demand deliveries and BAPIS pickups, upsell accessories or add-ons.
• Process quick device swaps, returns, and exchanges while following policy.
• Support store operations, merchandising, and customer check-in as needed.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Orland Park, IL to join our store team and deliver a best-in-class customer experience across mobile, operational, and transactional tasks. You will activate devices, educate customers, and support day-to-day store operations in a fast-paced environment.

You will troubleshoot issues, assist with activations and returns, and help drive incremental revenue through accessories and services, while upholding Comcast values and operating principles.