Mobile Activation & Customer Experience Specialist

Comcast Advertising; Miami (FL); Hybride; USD 33 000 - 42 000; Plein temps

Avantages offerts par ce poste

Base pay

Bonus potential

Benefits

Résumé du poste

Comcast Advertising in Miami is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will act as a go-to technical and operational resource, assisting with mobile activations, education, troubleshooting, and escalations while helping with daily store operations and ensuring customers leave confident in Comcast products and services.

Qualifications

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Ability to educate customers on devices and services.

Responsabilités

• Activate mobile devices and BYOD for customers.
• Educate customers on device features and accessories.
• Troubleshoot account issues and assist with resets.
• Process returns or exchanges per policy.
• Support on-demand deliveries and upsell accessories.

Connaissances

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formation

High School Diploma / GED

Description du poste

Comcast Advertising in Miami is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities.

You will act as a go-to technical and operational resource, assisting with mobile activations, education, troubleshooting, and escalations while helping with daily store operations and ensuring customers leave confident in Comcast products and services.