Mobile Activation & Customer Experience Pro

Comcast Advertising; Panama City (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Comcast Advertising in Panama City, FL is seeking a Full-time Xfinity Mobile Retail Service Associate to support store teams and deliver best-in-class customer experiences. You will activate devices, guide setup, perform on-demand deliveries, and resolve issues with a focus on upselling accessories and services.

The role emphasizes hands-on device support, account assistance, and maintaining store standards while promoting digital tools and a collaborative team environment.

Qualifications

• Strong communication and problem-solving skills.
• Ability to learn new devices, network features, and store systems.
• Customer-focused with a friendly, professional demeanor.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot and resolve complex device or service issues.
• Assist customers with transferring contacts, emails, and media.
• Activate and configure SIM or eSIM for device connectivity.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Advertising in Panama City, FL is seeking a Full-time Xfinity Mobile Retail Service Associate to support store teams and deliver best-in-class customer experiences. You will activate devices, guide setup, perform on-demand deliveries, and resolve issues with a focus on upselling accessories and services.

The role emphasizes hands-on device support, account assistance, and maintaining store standards while promoting digital tools and a collaborative team environment.