Mobile Activation & Support Specialist

Comcast Advertising; Fayetteville (GA); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Xfinity Mobile Retail Service Associate in Fayetteville, GA joins Comcast Advertising to deliver a best-in-class customer experience across mobile activation, education, and support.

You will assist with device setup, BYOD activation, SIM/eSIM configuration, and upsell accessories while maintaining a clean, organized store environment.

The role requires strong communication, problem solving, and teamwork as you help customers feel confident and excited about Comcast products and services.

Competenze

• High school diploma or GED required.
• Strong communication and problem-solving skills.
• Customer-focused with a collaborative mindset.

Mansioni

• Activate devices and educate customers on setup and features.
• Assist with BYOD activation, SIM/eSIM configuration, and device troubleshooting.
• Upsell accessories and add-ons to enhance the customer experience.
• Maintain store cleanliness and merchandising standards.
• Handle quick service transactions and returns per policy.
• Support escalations and ensure a positive customer journey.

Conoscenze

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Formazione

High School Diploma / GED

Descrizione del lavoro

Xfinity Mobile Retail Service Associate in Fayetteville, GA joins Comcast Advertising to deliver a best-in-class customer experience across mobile activation, education, and support.

You will assist with device setup, BYOD activation, SIM/eSIM configuration, and upsell accessories while maintaining a clean, organized store environment.

The role requires strong communication, problem solving, and teamwork as you help customers feel confident and excited about Comcast products and services.