Mobile Activation Concierge - Customer Experience Pro

Comcast Technology Solutions; Panama City (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Comcast is seeking a Xfinity Mobile Retail Service Associate in Panama City, FL to support store teams and deliver a best-in-class customer experience.

You will assist with activations, device setups, and on-demand deliveries, while maintaining inventory and following procedures. This role requires a High School Diploma or GED and 0-2 years of experience, with base pay starting at $15 per hour.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Excellent communication and customer service skills.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options; assist with wearables and accessories.
• Troubleshoot basic issues, help with account security and password resets, and process returns per policy.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Xfinity Mobile Retail Service Associate in Panama City, FL to support store teams and deliver a best-in-class customer experience.

You will assist with activations, device setups, and on-demand deliveries, while maintaining inventory and following procedures. This role requires a High School Diploma or GED and 0-2 years of experience, with base pay starting at $15 per hour.