Retail Mobile Activation & Support Specialist

Xfinity; Boynton Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Xfinity is seeking a Mobile Retail Service Associate in Boynton Beach, FL to support store teams and deliver a best-in-class customer experience. You’ll help activate devices, educate customers on features, and assist with connectivity and accessories, while maintaining store standards and inventory accuracy.

Ideal candidates bring a High School Diploma or GED and 0–2 years of experience, with a passion for technology and strong communication skills.

Qualifications

• High School Diploma / GED.
• 0-2 Years Relevant Work Experience.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Xfinity is seeking a Mobile Retail Service Associate in Boynton Beach, FL to support store teams and deliver a best-in-class customer experience. You’ll help activate devices, educate customers on features, and assist with connectivity and accessories, while maintaining store standards and inventory accuracy.

Ideal candidates bring a High School Diploma or GED and 0–2 years of experience, with a passion for technology and strong communication skills.