Mitigation Operations Coordinator — On-Call

Si Restoration; Arbutus (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays and vacation

Health insurance

Dental & Vision insurance

401k plan with company contributions

Aflac plans available

Job summary

SI Restoration is seeking a Mitigation Coordinator to handle customer intake, scheduling, and data entry in a fast-paced restoration environment. You will manage communications with clients and crews, review foremen paperwork, and keep multiple databases up to date.

The role includes alternating weekend on-call shifts and after-hours duties as needed. Ideal candidates have mitigation industry experience, excellent communication, and strong multitasking abilities.

Qualifications

• Experience in mitigation/restoration environment is preferred.
• Ability to manage multiple tasks and schedules with accuracy.
• Strong communication and customer service skills.
• Must be able to pass background checks and random drug tests.

Responsibilities

• Answer customer calls and perform initial job intake.
• Enter jobs into the system and synchronize PSA, Timeero, Encircle.
• Schedule crews and update clients on job progress.
• Support foremen by reviewing paperwork and updating databases.
• Be on call every other weekend and take on-call tasks after hours.

Skills

Mitigation industry experience

Stress management

Customer service

Construction/repairs experience

Communication skills

Strategic thinking

Self-motivation

Attention to detail

Multitasking

Tech/computer skills

Bilingual

Education

High school diploma or higher

Job description

SI Restoration is seeking a Mitigation Coordinator to handle customer intake, scheduling, and data entry in a fast-paced restoration environment. You will manage communications with clients and crews, review foremen paperwork, and keep multiple databases up to date.

The role includes alternating weekend on-call shifts and after-hours duties as needed. Ideal candidates have mitigation industry experience, excellent communication, and strong multitasking abilities.