Administrative Coordinator

sirestoration; Arbutus (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays, Vacation, and Personal Time

Health Insurance – company contributes $150 per month

401k plan with company contributions

Job summary

SI Restoration in Arbutus, MD is looking for a Mitigation Coordinator to handle customer calls and job intakes. The ideal candidate will have mitigation industry experience and excellent customer service skills.

This position includes various responsibilities such as entering job information and scheduling crews. Benefits include health insurance, paid holidays, and a competitive salary with commissions.

Qualifications

• Mitigation industry experience is strongly preferred.
• Must be able to handle stressful situations.
• Excellent communication skills required.

Responsibilities

• Answer customer calls and gather required information.
• Enter jobs into the system and schedule crews.
• Update clients on job progress and resolve concerns.

Skills

Customer Service Skills

Mitigation Industry Experience

Detail Oriented

Strong Communication Skills

Technology Skills (Microsoft Office)

Education

High School Diploma or Higher

Job description

Overview

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company. We have been restoring customers homes for over 37 years. We are looking for a Mitigation Coordinator, with experience in our industry, to join our team.

Responsibilities

The Mitigation Coordinator is responsible for various administrative functions including answering customer calls, initial job intake, gathering all required information and reviewing for accuracy, entering jobs into our system and syncing: PSA, Timeero, Encircle, scheduling crews, following up with customers and crews, reviewing foreman's paperwork for accuracy and updating notes and dates in multiple databases, updating clients on job progress and resolving general customer concerns. This position will be on call every other weekend, taking new loss calls, entering job information and scheduling the on-call Foreman. Help answer after hours calls (on Call) as needed.

Qualifications

• Mitigation industry experience strongly preferred
• The ability to handle stressful situations is a must
• Strong Customer Service/People skills
• Construction/Repairs experience is a plus
• Excellent communication skills
• Ability to think and reason strategically
• Must be self motivated
• Detail oriented and able to multitask
• Strong computer and technology skills, Microsoft Office, email, etc
• Bilingual is a plus
• Must be able to pass background check and random drug tests
• Possess a high school diploma or higher education

Competitive salary plus commissions

Benefits

• Paid Holidays, Vacation and Personal time
• Health Insurance – company contributes $150 per month
• Dental & Vision insurance
• 401k plan with company contributions
• Aflac plans available

Qualified candidates please apply here: https://sirestoration.bamboohr.com/careers/29?source=aWQ9MTg%3D