Administrative Coordinator

Si Restoration; Arbutus (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Health Insurance

Dental & Vision Insurance

401k plan

Aflac plans

Job summary

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company searching for a Mitigation Coordinator to join our team. The role focuses on handling calls, intake, data accuracy, and scheduling while coordinating with crews and foremen to keep projects on track.

Ideal candidates bring mitigation industry experience, strong communication, and the ability to multitask under pressure. This on-call position includes weekends and after-hours coverage as part of the duties.

Qualifications

• Mitigation industry experience strongly preferred.
• Ability to handle stressful situations.
• Excellent communication skills.
• Construction/Repairs experience is a plus.
• Must be self motivated and detail oriented.
• Must be able to pass background check and random drug tests.

Responsibilities

• Answering customer calls and initial job intake.
• Gathering information and reviewing for accuracy.
• Entering jobs into our system and syncing PSA, Timeero, Encircle.
• Scheduling crews and following up with customers and crews.
• Reviewing foreman's paperwork for accuracy and updating notes.
• Updating clients on job progress and resolving concerns.
• On-call every other weekend for new loss calls and scheduling.

Skills

Mitigation industry experience

Customer service

Strong communication skills

Construction/Repairs experience

Detail oriented

Self-motivated

Multitask

Bilingual

Pass background check and random drug"

Education

High school diploma or higher education

Tools

Microsoft Office Suite

Job description

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company. We have been restoring customers homes for over 37 years. We are looking for a Mitigation Coordinator, with experience in our industry, to join our team.

Summary of Essential Duties:

The Mitigation Coordinator is responsible various administrative functions including but not limited to, answering customer calls, initial job intake, gathering all the required information and reviewing for accuracy, entering jobs into our system and syncing: (PSA, Timeero, Encircle), scheduling crews, following up with customers and crews, reviewing foreman's paperwork for accuracy and updating notes and dates in multiple databases, updating clients on job progress and resolving general customer concerns. This position will be on call every other weekend, taking new loss calls, entering job information and scheduling the on-call Foreman. Taking On call answering after hours calls every other week.

Qualifications:

To perform this job successfully one must be able to perform each essential duty to satisfaction. The requirements listed below will represent the knowledge and skills to perform such duties;

• Mitigation industry experience strongly preferred
• The ability to handle stressful situations is a must
• Strong Customer Service/People skills
• Construction/Repairs experience is a plus
• Excellent communication skills
• Ability to think and reason strategically
• Must be self motivated
• Detail oriented and able to multitask
• Strong computer and technology skills, Microsoft Office, email, etc
• Bilingual is a plus
• Must be able to pass background check and random drug tests
• Possess a high school diploma or higher education

Competitive salary plus commissions

Benefits

• Paid Holidays, Vacation and Personal time
• Health Insurance – company contributes $ 150 per month
• Dental & Vision insurance
• 401k plan with company contributions
• Aflac plans available