Mitigation Services Coordinator — Client Care & Scheduling

Si Restoration; Arbutus (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Health Insurance – company contributes

Dental & Vision insurance

401k plan with company contributions

Aflac plans available

Job summary

Si Restoration in Baltimore is seeking an Administrative Coordinator to join our fast-growing 24/7 water, fire and mold mitigation and restoration team. You will handle answering customer calls, initial job intake, inputting jobs into PSA, and scheduling crews to support project progress.

The role requires strong communication, ability to work under pressure, a high school diploma or higher, experience in customer service, and basic Microsoft Office skills.

Qualifications

• Must have strong customer service and communication skills.
• Ability to handle stressful situations and multitask effectively.
• High school diploma or higher required; construction/repairs experience a plus.
• Proficient in Microsoft Office; experience with PSA or similar databases is preferred.

Responsibilities

• Answer customer calls and handle initial job intake.
• Enter and verify job data in PSA system.
• Schedule crews and track progress across projects.
• Assist in obtaining approvals for estimates.
• Follow up with customers and crews regularly.
• Update reports and notes across multiple databases.

Skills

Customer service

Communication

Multitasking

Detail oriented

MS Office

Self motivated

Strategic thinking

Bilingual

Stress management

Problem solving

Education

High school diploma or higher

Tools

PSA system

Job description

Si Restoration in Baltimore is seeking an Administrative Coordinator to join our fast-growing 24/7 water, fire and mold mitigation and restoration team. You will handle answering customer calls, initial job intake, inputting jobs into PSA, and scheduling crews to support project progress.

The role requires strong communication, ability to work under pressure, a high school diploma or higher, experience in customer service, and basic Microsoft Office skills.