Mitigation & Scheduling Specialist (24/7 Restoration)

Si Restoration; Arbutus (MD); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Health Insurance

Dental & Vision Insurance

401k plan

Aflac plans

Job summary

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company searching for a Mitigation Coordinator to join our team. The role focuses on handling calls, intake, data accuracy, and scheduling while coordinating with crews and foremen to keep projects on track.

Ideal candidates bring mitigation industry experience, strong communication, and the ability to multitask under pressure. This on-call position includes weekends and after-hours coverage as part of the duties.

Qualifications

• Mitigation industry experience strongly preferred.
• Ability to handle stressful situations.
• Excellent communication skills.
• Construction/Repairs experience is a plus.
• Must be self motivated and detail oriented.
• Must be able to pass background check and random drug tests.

Responsibilities

• Answering customer calls and initial job intake.
• Gathering information and reviewing for accuracy.
• Entering jobs into our system and syncing PSA, Timeero, Encircle.
• Scheduling crews and following up with customers and crews.
• Reviewing foreman's paperwork for accuracy and updating notes.
• Updating clients on job progress and resolving concerns.
• On-call every other weekend for new loss calls and scheduling.

Skills

Mitigation industry experience

Customer service

Strong communication skills

Construction/Repairs experience

Detail oriented

Self-motivated

Multitask

Bilingual

Pass background check and random drug"

Education

High school diploma or higher education

Tools

Microsoft Office Suite

Job description

SI Restoration is a 24/7 water, fire and mold mitigation and restoration company searching for a Mitigation Coordinator to join our team. The role focuses on handling calls, intake, data accuracy, and scheduling while coordinating with crews and foremen to keep projects on track.

Ideal candidates bring mitigation industry experience, strong communication, and the ability to multitask under pressure. This on-call position includes weekends and after-hours coverage as part of the duties.