Mitigation Dispatch & Scheduling Specialist

SERVPRO of Bountiful; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Vision insurance

Dental insurance

Opportunity for advancement

Company parties

Competitive salary

Job summary

SERVPRO of Bountiful is seeking a Mitigation Scheduling and Dispatch Coordinator to keep crews scheduled, inform customers, and keep daily operations running smoothly in Salt Lake City. You’ll help customers facing property damage with a calm, clear communicator who follows through reliably.

Responsibilities include answering calls, scheduling/dispatching crews, coordinating appointments, and maintaining accurate records while working within company protocols and schedules.

Qualifications

• Excellent phone etiquette and strong communication and listening skills.
• Ability to stay calm, organized, and professional under pressure.
• Strong attention to detail and accurate documentation.
• Ability to manage multiple requests and adapt to changing priorities.
• Willingness to follow directions, learn procedures, and ask questions when needed.
• Dependability, punctuality, and consistent follow-through.
• Comfort using computers, email, and scheduling software.
• Customer service, scheduling, or dispatch experience preferred.

Responsibilities

• Answer incoming calls professionally and gather accurate customer and job information.
• Schedule and dispatch mitigation crews according to job priorities and management direction.
• Coordinate appointments, return visits, and schedule changes with customers and field teams.
• Communicate arrival windows, delays, and updates promptly.
• Keep schedules, job records, and messages accurate and current.
• Follow instructions, company protocols, and established procedures.
• Bring urgent concerns and scheduling conflicts to the appropriate manager.
• Follow through on callbacks, messages, and outstanding scheduling needs.

Skills

Phone etiquette

Communication

Active listening

Calm under pressure

Attention to detail

Documentation

Multitasking

Follow procedures

Dependability

Punctuality

Scheduling software

Customer service

Tools

Scheduling Software

Job description

SERVPRO of Bountiful is seeking a Mitigation Scheduling and Dispatch Coordinator to keep crews scheduled, inform customers, and keep daily operations running smoothly in Salt Lake City. You’ll help customers facing property damage with a calm, clear communicator who follows through reliably.

Responsibilities include answering calls, scheduling/dispatching crews, coordinating appointments, and maintaining accurate records while working within company protocols and schedules.