Mitigation Dispatch & Scheduler - Calm, Precise Ops Pro

SERVPRO of Bountiful; North Salt Lake (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO of Bountiful is seeking a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly in North Salt Lake, Utah.

You’ll handle incoming calls, coordinate appointments, and ensure accurate records, with a calm, professional demeanor under pressure.

This role requires excellent communication, dependability, and comfort with scheduling software, phone etiquette, and teamwork.

Qualifications

• Ability to stay calm and organized under pressure.
• Excellent phone etiquette and communication.
• Strong attention to detail and accurate documentation.
• Ability to manage multiple requests and adapt to changing priorities.
• Willingness to follow directions, learn procedures, and ask questions when needed.
• Dependability, punctuality, and consistent follow-through.

Responsibilities

• Answer incoming calls professionally and gather accurate customer and job information.
• Schedule and dispatch mitigation crews according to job priorities and management direction.
• Coordinate appointments, return visits, and schedule changes with customers and field teams.
• Communicate arrival windows, delays, and updates promptly.
• Keep schedules, job records, and messages accurate and current.
• Follow instructions, company protocols, and established procedures.
• Bring urgent concerns and scheduling conflicts to the appropriate manager.
• Follow through on callbacks, messages, and outstanding scheduling needs.

Skills

Phone etiquette

Communication

Organization

Attention to detail

Multitasking

Follow procedures

Dependability

Computer skills

Customer service

Dispatch experience

Tools

Scheduling software

Job description

SERVPRO of Bountiful is seeking a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly in North Salt Lake, Utah.

You’ll handle incoming calls, coordinate appointments, and ensure accurate records, with a calm, professional demeanor under pressure.

This role requires excellent communication, dependability, and comfort with scheduling software, phone etiquette, and teamwork.