Operations & Scheduling Lead

1-800-water-damage-careers; North Wales (Montgomery County); On-site; USD 42,000 - 60,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a dedicated coordinator to work with technicians, mitigation and construction teams to deliver outstanding customer service. You will manage scheduling for daily work and after-hours calls, keep clients informed of work planned the day before, and maintain job details in our software on a daily basis by coordinators.

The role emphasizes accurate communication, detailed documentation, and timely updates to ensure smooth project flow from intake to billing.

Qualifications

• High School Diploma or GED required.
• Industry experience a plus.
• Ability to understand and carry out written and oral instructions; strong problem-solving skills.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status and document communications from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Ensure field paperwork is completed and up to date.
• Provide daily status updates and files to support billing.
• Order materials testing for mold and asbestos as needed.
• Review site and technician paperwork before releasing projects.

Skills

Good judgment

Problem solving

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

1-800 WATER DAMAGE is seeking a dedicated coordinator to work with technicians, mitigation and construction teams to deliver outstanding customer service. You will manage scheduling for daily work and after-hours calls, keep clients informed of work planned the day before, and maintain job details in our software on a daily basis by coordinators.

The role emphasizes accurate communication, detailed documentation, and timely updates to ensure smooth project flow from intake to billing.