Disaster Response Scheduler & Dispatch Pro

IICRC; Austin, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Company parties

Competitive salary

Advancement opportunities

Job summary

SERVPRO of Bountiful is seeking a Mitigation Scheduling and Dispatch Coordinator to keep crews scheduled, customers informed, and daily operations running smoothly.

You’ll help customers facing stressful property damage situations, requiring a calm attitude, clear communication, and dependable follow-through. Responsibilities include answering calls, scheduling crews, coordinating appointments, and maintaining records.

Qualifications

• Excellent phone etiquette and strong communication and listening skills.
• Ability to stay calm, organized, and professional under pressure.
• Strong attention to detail and accurate documentation.
• Ability to manage multiple requests and adapt to changing priorities.
• Customer service, scheduling, or dispatch experience preferred.

Responsibilities

• Answer incoming calls professionally and gather accurate customer and job information.
• Schedule and dispatch mitigation crews according to job priorities and management direction.
• Coordinate appointments, return visits, and schedule changes with customers and field teams.
• Communicate arrival windows, delays, and updates promptly.
• Keep schedules, job records, and messages accurate and current.
• Follow instructions, company protocols, and established procedures.
• Bring urgent concerns and scheduling conflicts to the appropriate manager.
• Follow through on callbacks, messages, and outstanding scheduling needs.

Skills

Excellent phone etiquette

Strong communication

Attention to detail

Stays calm under pressure

Multitasking

Dependability

Tools

Scheduling software

Computers/Email

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

Are you organized, detail-oriented, able to work well under pressure, and comfortable helping people over the phone? SERVPRO of Bountiful is looking for a Mitigation Scheduling and Dispatch Coordinator to keep our crews scheduled, customers informed, and daily operations running smoothly.

You’ll help customers who may be dealing with stressful property damage situations. A calm attitude, clear communication, and dependable follow-through are essential.

WHAT YOU’LL DO

- Answer incoming calls professionally and gather accurate customer and job information.

- Schedule and dispatch mitigation crews according to job priorities and management direction.

- Coordinate appointments, return visits, and schedule changes with customers and field teams.

- Communicate arrival windows, delays, and updates promptly.

- Keep schedules, job records, and messages accurate and current.

- Follow instructions, company protocols, and established procedures.

- Bring urgent concerns and scheduling conflicts to the appropriate manager.

- Follow through on callbacks, messages, and outstanding scheduling needs.

WHAT WE’RE LOOKING FOR

- Excellent phone etiquette and strong communication and listening skills.

- Ability to stay calm, organized, and professional under pressure.

- Strong attention to detail and accurate documentation.

- Ability to manage multiple requests and adapt to changing priorities.

- Willingness to follow directions, learn procedures, and ask questions when needed.

- Dependability, punctuality, and consistent follow-through.

- Comfort using computers, email, and scheduling software.

- Customer service, scheduling, or dispatch experience preferred.

BENEFITS

Benefits become available after 90 days, subject to applicable plan terms and eligibility requirements:

- Medical insurance, with the company paying 75% of the individual coverage premium.

- Dental and vision plan options.

- SIMPLE IRA with a company match of up to 3% of income.

- Life insurance and a LegalShield plan option.

- Five paid holidays.

- One additional paid day off for your birthday.

If you’re a dependable communicator who enjoys keeping people and schedules organized, we’d like to hear from you.