Dispatch & Scheduling Coordinator - Fast, Impactful Ops

Servproupperdarby; Delaware; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Profit Sharing

Training & development

401(k)

401(k) matching

Competitive salary

Health Insurance Marketplace guidance

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. This role coordinates emergency and scheduled services, maintains technician schedules, supports project managers, and ensures clear communication with customers and crew.

You will help keep homes and businesses protected by efficient dispatch, accurate scheduling, and proactive problem solving in a fast-paced environment.

Qualifications

• Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Professional telephone etiquette.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• High attention to detail and excellent follow-through.
• Sound judgment and the ability to make decisions under pressure.
• A positive attitude and willingness to support the team.
• Experience in restoration, construction, HVAC, plumbing, logistics, transportation, or another service-based industry is a plus but not required.

Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.
• Collaborate with every department to ensure outstanding customer service.
• Assist with general office responsibilities as business needs require.

Skills

Organizational skills

Time-management

Communication

Microsoft Office

Prioritization

Tools

WorkCenter 2.0

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. This role coordinates emergency and scheduled services, maintains technician schedules, supports project managers, and ensures clear communication with customers and crew.

You will help keep homes and businesses protected by efficient dispatch, accurate scheduling, and proactive problem solving in a fast-paced environment.