Mission Operator II: Public Safety Tech Lead (Albuquerque)

Axon; Albuquerque (NM); On-site; USD 98,000 - 130,000; Full time

Benefits offered by this job

401(k) match

PTO

Parental leave

Health plans

Wellness programs

Learning & development

Snacks in offices

Job summary

Axon is seeking a Mission Operator II to serve as a trusted technical advisor for public safety agencies and oversee the full lifecycle of Axon technology deployments in the Albuquerque area. You will lead technical escalations, guide deployments, and drive AI adoption while championing customer outcomes.

Role requires deep software and hardware knowledge, cloud and networking expertise, and strong executive communication.

Qualifications

• Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root‑cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long‑term customer success and technology adoption strategies.
• Represent customer priorities across Axon.

Skills

Troubleshooting

Analytical thinking

Root-cause analysis

Networking knowledge

Cloud infrastructure

Executive communication

Customer relationship management

CJIS compliance

Tools

Power BI

SQL

Dashboards

Reporting tools

Job description

Axon is seeking a Mission Operator II to serve as a trusted technical advisor for public safety agencies and oversee the full lifecycle of Axon technology deployments in the Albuquerque area. You will lead technical escalations, guide deployments, and drive AI adoption while championing customer outcomes.

Role requires deep software and hardware knowledge, cloud and networking expertise, and strong executive communication.