Mission-Driven Telesales Specialist – Training & Store

American Red Cross; Detroit (MI); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, Dental Vision plans

401K with up to6% match

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Résumé du poste

American Red Cross is seeking a Telesales Specialist in Detroit to drive B2C registrations for community training and Red Cross Store products. You will use consultative sales techniques to uncover customer needs, recommend classes and products, and process orders while maintaining accurate Salesforce records.

The role pays a competitive hourly wage with commissions based on net training and retail revenue, with additional bonus opportunities during performance periods.

Qualifications

• High school diploma or GED required; higher education is a plus.
• Minimum 1 year of call center sales experience.
• Ability to multi-task across multiple systems.
• Strong influencing and negotiation skills preferred.

Responsabilités

• Handle inbound calls to sell training classes and store products.
• Consult with customers to determine needs and recommend solutions.
• Process orders and payments using sales systems.
• Document calls in Salesforce accurately.
• Aim to meet quarterly revenue targets for Training and Retail.

Connaissances

Sales experience

Communication

Multi-tasking

Customer service

Formation

High school diploma/GED

Higher education a plus

Outils

MS Office

Salesforce.com

Description du poste

American Red Cross is seeking a Telesales Specialist in Detroit to drive B2C registrations for community training and Red Cross Store products. You will use consultative sales techniques to uncover customer needs, recommend classes and products, and process orders while maintaining accurate Salesforce records.

The role pays a competitive hourly wage with commissions based on net training and retail revenue, with additional bonus opportunities during performance periods.