Mission-Driven Customer Service Lead

Serenity Healthcare; Lakewood (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Fulfillment

Career growth

Competitive pay

Excellent benefits

401(k)

Paid time off

Job summary

Serenity Healthcare is seeking a Customer Service Lead in Colorado to guide individuals on their personal journeys, educate options, and model exceptional service for the team.

You will build relationships, address concerns with calm confidence, and step into other roles as needed to support the mission-driven culture. The role offers strong pay and comprehensive benefits in a people-focused environment.

Qualifications

• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence skills.
• Ability to remain calm and effective under pressure.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership experience

Excellent communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity Healthcare is seeking a Customer Service Lead in Colorado to guide individuals on their personal journeys, educate options, and model exceptional service for the team.

You will build relationships, address concerns with calm confidence, and step into other roles as needed to support the mission-driven culture. The role offers strong pay and comprehensive benefits in a people-focused environment.