Mission-Driven Customer Service Lead

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Excellent Benefits

Health coverage

Job summary

Serenity is seeking a Customer Service Lead in Phoenix, AZ to mentor a growing team and guide individuals on their personal journeys toward well-being. You’ll model top-tier service, handle challenging conversations, and train staff to maintain empathy and effectiveness in fast-paced, people-centered environments.

You’ll lead by example, foster trust, and ensure the team delivers clear options and supportive, outcome-focused guidance throughout every stage of the customer journey.

Qualifications

• 3+ years of full-time customer service experience (ideally in leadership roles).
• Strong communication, problem-solving and emotional intelligence skills.
• Ability to stay calm and effective under pressure.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity is seeking a Customer Service Lead in Phoenix, AZ to mentor a growing team and guide individuals on their personal journeys toward well-being. You’ll model top-tier service, handle challenging conversations, and train staff to maintain empathy and effectiveness in fast-paced, people-centered environments.

You’ll lead by example, foster trust, and ensure the team delivers clear options and supportive, outcome-focused guidance throughout every stage of the customer journey.